Shipping & Returns
Shipping:
Miamor processes your orders within 2 – 3 business days depending on the order.
Please note: Delivery times are from the day your order ships, no the day your order is placed.
Orders are shipped during business hours, Monday through Friday, excluding all holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check your filters and make sure to add: hello@miamormiami.com
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You intend to return a Miamor item?
At Miamor we put a lot of passion, love and dedication into our products for you to enjoy! In most cases we accept returns within 14 days of the date the order was placed.
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Do you have any questions?
Email us at hello@miamormiami.com and someone will get back to you shortly. Please put “returns & exchanges” with your date of purchase as well as order number into subject line to speed up the process for you.
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Returncondition
All items must be new, unworn, and in their original condition and packaging. Unfortunately, we cannot accept any returns that do not full fill those conditions.
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Refunds
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable.
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Exchanges
Placing a new order is the easiest way to swap out a style that didn't work for a new one. We are unable to offer exchanges or hold items for future purchase. Questions about size, fit or materials? Email us at hello@miamormiami.com.
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Repairs and defective items
We assess repairs and defective items on a case by case basis.
Please email hello@miamormiami.com with the following information:
1) Order Number
2) Email Address used during order
3) Item Name
4) Photo of damaged Item
Please note we are not able to repair or replace defective items after 40 days from the date of purchase. Please let us know in detail what happened to the item in detail to determine on a case to case basis what Miamor will decide to decide.
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Returning a gift ?
If you are returning a gift, please email our team. Please be aware that the gift can only be exchanged to another size or a different style. We gladly issue a store credit for you for future shopping. All store credits are valid 3 months up from original purchase date of your gift.
Please send us an e-mail with at hello@miamormiami.com with the following information:
1) Original purchasers name or email address
2) Order number (if available)
3) Name of Returned Item
4) Your Contact information
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Cancellations
Items cannot be cancelled once the order is placed. However, you can always return an item if you are not happy with it.
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Lost or stolen packages
Miamor recommends to have your package ship to a secure location to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, we are unable to pursue a claim on your behalf and cannot recoup the value of the package. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.
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Price match policy
At Miamor we work with retailers on a basis of “suggested sales price”. We are working with selected boutiques, support small business owners and local shopping. Miamor will not be responsible for any final prices or sales, promotions or special offers etc. of any kind these boutiques might run. Unfortunately, will not be able to make certain price matches since our prices we publish on our site are the most competitive ones you will find. Thank you for shopping in your local neighborhood and supporting small business owners. We take great care in selecting all boutiques that carry Miamor items and support our business idea. In return, we feel it as part of our mission to support local and small businesses for a better and flourishing community.