Question 1

HOW MUCH DOES THE SHIPPING COST?

Accepted Answer

Post: 
5 Dollar (4.90) Flat Rate

Free Shipping on all Orders up from 50 USD

Question 2

HOW LONG DOES THE SHIPPING TAKE?

Accepted Answer

Miamor processes your orders within 2 – 3 business days depending on the order. 
Please note: Delivery times are from the day your order ships, no the day your order is placed. Orders are shipped during business hours, Monday through Friday, excluding all holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check your filters and make sure to add: hello@miamormiami.com(mailto:hello@miamormiami.com)

Question 3

HOW CAN I RETURN A MIAMOR ITEM?

Accepted Answer

At Miamor we put a lot of passion, love and dedication into our products for you to enjoy! In most cases we accept returns within 14 days of the date the order was placed. 
All items must be new, unworn, and in their original condition and packaging. Unfortunately, we cannot accept any returns that do not fulfill those conditions.

Question 4

HOW CAN I GET A REFUND FROM MIAMOR?

Accepted Answer

Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable.

Question 5

HOW CAN I EXCHANGE A MIAMOR ITEM?

Accepted Answer

Placing a new order is the easiest way to swap out a style that didn't work for a new one. We are unable to offer exchanges or hold items for future purchase.

Question 6

MY ITEM IS DEFECT. WHAT CAN I DO?

Accepted Answer

We assess repairs and defective items on a case by case basis.
Please email hello@miamormiami.com (mailto:hello@miamormiami.com)with the following information: 
 
1) Order Number 
2) Email Address used during order 
3) Item Name 
4) Photo of damaged Item
 
Please note we are not able to repair or replace defective items after 40 days from the date of purchase. Please let us know in detail what happened to the item in detail to determine on a case to case basis what Miamor will decide to decide.

Question 7

HOW DO I CARE BEST OF MY MIAMOR ITEM?

Accepted Answer

Caring for your bracelet is caring for our planet!
Why? The longer the life cycle of your Miamor bracelet the less trash we all produce. At Miamor we would like to create memorable moments with you by creating things you enjoy for yourself and like to share with special people. 
That is why we at Miamor invested a great amount of time into searching for the right things that make your jewelry. For example but not limited to Semi precious stones, real 925 silver or even 925 silver charms that are rhodium or white gold plated to avoid tarnishing. We want to keep it real and create a better lifestyle with you. 
So now that you are the proud owner of a Miamor bracelet (or several), here are a few tips to ensure that you will be able to enjoy it for as long as possible:
 • Always remember to treat your bracelets gently and with care.
 • Never overstretch the elastic band. Roll your bracelet over a closed hand. Please do not stretch it and “rip it off”
 • Remove your bracelets before being exposed to chlorine or salt water, taking a shower or bath. This can lead to the stones becoming dull and charms to lose beauty and the bracelet deteriorating more quickly or let the elastic cord break easier.
 • Remove your bracelet before sleeping and participating in vigorous physical activity.
 • Avoid direct contact with hairspray, makeup, lotion and perfume, and all kinds off acids or chemicals.
 • Store your bracelets in a soft pouch to keep other items from scratching the surface of the beads.
 • To clean your bracelet wipe it with a soft, damp cloth and dry immediately.
 • Never clean rhodium and white gold plated charms with a silver cloth because it will destroy the layer. Rather bring it to a local jeweler helping you to get it into the proper condition again.
 
* DISCLAIMER: These products are not intended for children under 13 years of age. Educate your children about how to wear any type of jewelry to avoid unhappy faces.

Lucia

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